Terms of Service

1. Acceptance of these Terms

These Terms of Service (the "Terms") are a binding agreement between you and Calabi ("Calabi", "we", "us" or "our"). By accessing or using the Services, creating an account, or placing an Order, you agree to be bound by these Terms, our Privacy Policy and our Cookie Policy. If you do not agree, you may not access or use the Services.

2. Definitions

"Services" means the personal shopping, delivery and errand services offered by Calabi, together with the Platform.
"Platform" means the calabi.us website and every channel through which Calabi accepts requests, including text message, telephone, email, the AI assistant on the website, and the Calabi MCP server for AI applications.
"User" or "you" means any person who accesses or uses the Services.
"Order" means a request submitted through the Platform for the purchase and delivery of goods, or for an errand.
"Runner" means an individual who performs shopping, pickup or delivery services for an Order.
"Store" means a third-party retailer, restaurant or other business from which goods are purchased to fulfill an Order.
"Content" means text, images, product information, listings, software and other material made available through the Platform.

3. Eligibility

You represent and warrant that you are at least 18 years old, that you have the legal capacity to enter into these Terms, and that your use of the Services complies with all applicable laws.

4. Accounts

You may place an Order as a guest or sign in to an account. You agree to provide accurate, current and complete information, including your name, contact details, delivery address and payment information, and to keep it up to date. You are responsible for maintaining the security of your account and for all activity that occurs under it. You agree to notify Calabi promptly of any unauthorized use of your account.

5. The Services

When you place an Order, you authorize Calabi and its Runners to act as your agent to purchase the requested goods from the selected Store on your behalf and to deliver them to the address you provide. Errand Orders are performed as described at the time of booking. Calabi may modify, suspend or discontinue any part of the Services at any time, in its sole discretion.

6. License and restrictions

Subject to your compliance with these Terms, Calabi grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use. You agree not to copy, modify, distribute, sell, lease, reverse engineer or create derivative works of the Platform or Content, except as permitted by law or expressly authorized by Calabi. Access by automated means is permitted only through the interfaces Calabi provides for that purpose, including the Calabi MCP server.

7. Prohibited conduct

You agree not to:

use the Services for any unlawful, fraudulent or unsafe purpose;
request restricted items described in Section 12;
provide false, inaccurate or misleading names, addresses or payment information;
abuse refunds, promotions, referral credits or chargebacks;
harass, threaten or endanger any Runner, Store employee or Calabi personnel;
access or attempt to access any account, system or data without authorization;
interfere with or disrupt the operation or security of the Platform; or
scrape, crawl or otherwise extract data from the Platform except through interfaces Calabi provides.

Calabi may, in its sole discretion, refuse service, cancel Orders, or suspend or terminate accounts for any violation of these Terms.

8. Orders

You are responsible for reviewing the items, delivery address and total of each Order before you submit it. An Order is an offer to purchase the Services; it is accepted when Calabi confirms it. Calabi may decline or cancel any Order in its sole discretion, including Orders outside the delivery area, Orders containing restricted items, Orders for which payment cannot be authorized, and Orders that cannot be completed safely. If Calabi cancels an Order, you will not be charged for items that are not delivered.

9. Pricing, fees, taxes and tips

Prices. Item prices are based on in-store prices at the selected Store. Prices, fees and availability are subject to change and may vary by location. Your final charge reflects the items actually purchased and delivered.
Fees. Delivery fee and sales tax are shown at checkout before you place your Order. Errand Orders are priced based on time and distance.
Taxes. Sales tax is calculated at checkout as required by law.
Tips. Tips are optional and are paid to the Runner who completes your Order.

10. Payment authorization

You authorize Calabi, through its third-party payment processor, to charge your selected payment method for the total amount of each Order, including item prices, fees, taxes and any tip, and to place a temporary authorization hold where applicable. You represent that you are authorized to use the payment method you provide. If a payment cannot be completed, Calabi may cancel the Order or suspend your access to the Services. Payment processing is subject to the terms and privacy policy of the payment processor.

11. Delivery, substitutions and unavailable items

Delivery area. Calabi delivers within its designated service area in and around Carolina Forest, South Carolina. Checkout confirms whether an address is within the service area.
Delivery times. Delivery times and scheduled windows are approximate and may be affected by weather, traffic, Store conditions and other factors.
Handoff. You agree to provide accurate delivery instructions, including gate codes and drop-off locations. Risk of loss passes to you upon delivery to the address and location you designate.
Substitutions. If an item is unavailable, your Runner may contact you to offer a replacement. Replacements are made only with your approval. Unavailable items that are not replaced are removed from your Order and are not charged.
Safety. A Runner may decline or end any delivery that the Runner reasonably believes to be unsafe.

12. Restricted items

The following items may not be ordered through the Services: alcohol; tobacco, nicotine and vapor products; prescription medication; firearms, ammunition and other weapons; and any other age-restricted, regulated, hazardous or illegal item. Calabi may update this list at any time.

13. Cancellations and refunds

Contact support to request a refund or cancellation. Requests are reviewed in accordance with Calabi's policies. Cancellation eligibility may depend on whether items have already been purchased or prepared. If an item is missing, incorrect or damaged, or an Order is not delivered, you agree to notify Calabi through the Help Center, at support@calabi.us or at 843-481-0943 within a reasonable time. Approved refunds are issued to the original payment method. Nothing in these Terms limits any refund rights you have under applicable law.

14. Promotions and referrals

Promotional codes, credits and referral rewards have no cash value, are non-transferable unless stated otherwise, and are subject to any additional terms presented with the offer. Calabi may modify, suspend or discontinue any promotion or referral program at any time and may cancel or reverse any promotion, credit or reward obtained through fraud, misuse or violation of these Terms.

15. Runners

Runners are independent contractors and are not employees, agents, joint venturers or partners of Calabi, except to the extent a Runner acts as your agent to purchase goods for your Order. You agree to treat Runners with courtesy and respect and not to request any service that is unsafe or unlawful.

16. Third-party Stores, products and trademarks

Products are manufactured and sold by third parties. Product descriptions, ingredients, allergen information, warranties and recalls are the responsibility of the manufacturer or Store. If you have an allergy or dietary requirement, you agree to confirm product information with the Store or manufacturer. Product and company names are the property of their respective owners. Links to or integrations with third-party services are governed by those third parties' terms and policies.

17. AI assistant and automated ordering

Certain channels of the Platform use an AI assistant to interpret requests and prepare carts, and third-party AI applications may prepare carts through the Calabi MCP server. AI-generated responses may contain errors. You agree to review the items and total of every Order at checkout before placing it, and you are responsible for any Order you submit, including an Order prepared by an AI application acting at your direction. Use of a third-party AI application is governed by that application's terms and privacy policy. You may request assistance from a member of our team at any time.

18. Communications and recording consent

You consent to receive communications from Calabi electronically, including by email, text message and notices on the Platform, and you agree that such communications satisfy any legal requirement that they be in writing. Calls, text messages, emails and chats with Calabi may be recorded or transcribed, stored and processed by Calabi and its service providers, including AI service providers, to fulfill Orders, provide support and improve the Services. By contacting Calabi, you consent to such recording and processing.

19. Text messaging terms

Program: Calabi Order Updates. By checking the text message consent box at checkout or by texting Calabi's number, you agree to receive text messages from Calabi at the number provided. Messages relate to your Orders and requests, including order confirmations, delivery status, Runner arrival notices, checkout links for orders started by text, and replies to your messages.

Message frequency varies.
Message and data rates may apply.
Reply STOP to cancel at any time. You will receive one confirmation message, and no further messages will be sent unless you reply START.
Reply HELP for help.
Consent to receive text messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
Support: support@calabi.us or 843-481-0943.

Information collected in connection with text messaging is handled as described in our Privacy Policy.

20. Intellectual property, user content and feedback

The Platform, the Calabi name and all Content provided by Calabi are owned by Calabi or its licensors and are protected by intellectual property laws. You retain ownership of information you submit, such as delivery notes and messages ("User Content"), and you grant Calabi a non-exclusive, royalty-free, worldwide license to use, store and process User Content as needed to provide and improve the Services. If you provide ideas, suggestions or feedback, Calabi may use them without restriction or obligation to you.

21. Privacy

Calabi's collection and use of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference.

22. Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, CALABI DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. CALABI DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT PRICES, PRODUCT INFORMATION, AVAILABILITY OR DELIVERY TIMES WILL BE AS DISPLAYED. PRODUCTS ARE COVERED ONLY BY ANY WARRANTY PROVIDED BY THEIR MANUFACTURER OR SELLER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

23. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CALABI AND ITS OWNERS, OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS. CALABI'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER, AND FOR ANY OTHER CLAIM WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR DEATH OR BODILY INJURY CAUSED BY NEGLIGENCE.

24. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Calabi and its owners, officers, employees and agents from and against any claims, losses, damages, liabilities, costs and expenses, including reasonable attorneys' fees, arising out of or relating to your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.

25. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services at any time and may request deletion of your account as described in the Privacy Policy. Calabi may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms or if Calabi reasonably believes suspension or termination is necessary to protect Calabi, its Users, Runners or third parties. Sections that by their nature should survive termination, including those relating to payment obligations, disclaimers, limitation of liability, indemnification and disputes, will survive.

26. Governing law, venue and dispute resolution

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-law principles. Before filing a claim, you agree to contact Calabi at support@calabi.us and to attempt in good faith to resolve the dispute informally for at least thirty (30) days. Any action arising out of or relating to these Terms or the Services shall be brought exclusively in the state courts located in Horry County, South Carolina, or in the United States District Court for the District of South Carolina, and you and Calabi consent to the personal jurisdiction of those courts. Either party may bring an individual claim in magistrate's court if the claim qualifies.

27. Force majeure

Calabi will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including severe weather, natural disasters, public health emergencies, power or network outages, labor disputes, Store closures and acts of government.

28. Changes to these Terms

Calabi may revise these Terms from time to time. The revised Terms will be posted on this page with an updated "Last updated" date, and Calabi will provide additional notice of material changes as required by law. Revised Terms do not apply to Orders placed before they take effect. Your continued use of the Services after revised Terms take effect constitutes your acceptance of them.

29. General provisions

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
No waiver. Calabi's failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms without Calabi's prior written consent. Calabi may assign these Terms without restriction, including to a successor in a merger, acquisition or sale of assets.
Entire agreement. These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between you and Calabi regarding the Services and supersede any prior agreements.
Notices. Calabi may provide notices to you by email, text message or posting on the Platform. You may provide notices to Calabi at support@calabi.us.

30. Contact

Calabi, Carolina Forest, South Carolina. Email: support@calabi.us. Phone and text: 843-481-0943. You may also use the contact form.